Privacy Policy

Rich Experience is a trading name of Rich Experience Travel & Tourism

This Privacy Notice explains:

• Who we are
• How we collect, share and use your personal data
• How You Can Exercise Your Privacy Rights

The Rich Experience Travel and Tourism Establishment is the entity responsible for your personal data (referred to as “we”, “us” or “our” in these Personal Data Terms).

If you have any questions about

• Personal Data Terms
• Use of your personal data
• Or you wish to request the exercise of any of your rights

Please contact us using the following details:

By email: [email protected] - [email protected]

By mobile - WhatsApp: 00966551557800

By mail: Rich Experience Travel & Tourism  

Taif Mall - Shahar Street - Taif 21944 - P.O. Box: 1333 - Kingdom of Saudi Arabia

If you have any complaints about the use of your personal data or concerns about the way your personal data is handled and your rights, you can complain to us directly using the contact details above in these Terms.

If you are not satisfied with the way we have handled your complaint, you have the right to submit a complaint directly to the Saudi Data and Artificial Intelligence Authority via the National Data Governance Platform here

We collect personal data when:

• Complete the online contact form.
• Visit our website or use our mobile app.
• Visit our branches or make a purchase there
• Request, purchase and use of service from us
• Communicating with us (including phone calls, chat, email, online forms and social media)

The types of personal data we collect from you include:

• Identity data includes your first name, last name, photos, videos, passport, etc.
• Contact information includes your email address, phone numbers, and home address.
• Financial data includes your bank account number, credit card details, etc.
• Sensitive data includes your medical certificate, death certificate, etc.

It is important that the personal data we hold about you is accurate and up to date.

Please keep us informed of any changes to your personal data e.g. change of contact details etc.

Sometimes we work with carefully selected third parties and may receive your personal data from them.

Other parties include:

• Business partners
• Clients (your employer)

We retain personal data for as long as we need it.

• The above purposes
• To comply with our legal obligations.
• Pleading any legal claims

We use your personal data for the following purposes:

• Purpose/Activity: To provide the information you requested | Type of data: Identity/Contact | Legal basis for processing: Legitimate interests/To conclude a contract
• Purpose/Activity: To provide you with the service | Type of data: Identity/Contact | Legal basis for processing: To perform the contract
• Purpose/Activity: To manage your reservation | Type of data: Identity/Contact/Financial/Sensitivity | Legal basis for processing: To perform the contract
• Purpose/Activity: To market our products and services | Type of data: Identity/Contact | Legal basis for processing: Legitimate interests/Consent
• Purpose/Activity: To request feedback and impressions and conduct customer and market research | Data type: Identity | Legal basis for processing: Legitimate interests / Legitimate interests

We need some personal data from you so that we can provide services to you.

When necessary, we share your personal data with:

• Our service partners (such as airlines, accommodations, etc.)
• Taxes and any relevant regulatory authorities
• Government agencies (such as visa processing)
• Judicial authorities, courts, or other relevant third parties in connection with legal proceedings or claims.
• Law enforcement agencies
• Third parties where we are required by law to do so

If your personal data is transferred outside the Kingdom of Saudi Arabia, it will be transferred to service providers and partners.

Service providers and partners will keep your personal data confidential and not share it with any third party.

We ensure that appropriate protection is provided at all times by ensuring that appropriate safeguards are in place.

We do not engage in any profiling activities using your personal data.

We do not use any automated processes to make decisions about you that would produce legal or substantive effects on you.

The Rich Experience Travel and Tourism Foundation reserves the rights relating to your personal data, however these rights may be subject to various exceptions and restrictions in accordance with the Personal Data Protection Law.

You may request to exercise your rights at any time by contacting us, the contact details of which can be found in the Contact section above in these Terms.

Your rights:

Right to information : We are obliged to provide clear and transparent information about our personal data processing activities.

Right to withdraw consent : You may withdraw consent at any time if we are relying on your consent to process your personal data. This will not affect any processing that has already been carried out before you withdraw your consent or processing under other grounds.

Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why.

Request correction of personal data: If you believe that we hold inaccurate or incomplete personal data, you have the right to ask us to correct or amend your personal data.

Request erasure of your personal data : You may ask us to delete or remove personal data where there is no good reason for us continuing to process it, however please note that we may not always be able to comply with your request for erasure for specific legal reasons.