What is an e-ticket?
· Digital copy of the paper ticket.
· It will be sent to you via email or WhatsApp.
· It is preferable to print it and bring it with your passport upon arrival at the airport.
1. From the home page, select the flight icon.
2. Specify the trip details: Destination – Dates – Number of passengers – Trip type (one way / round trip).
3. Choose the appropriate package after reviewing the details and policies.
4. Enter passenger data accurately (or use your previously registered data).
5. Complete the payment by choosing the appropriate payment method.
6. Receive your e-ticket via email.
After successful payment, you will receive an email containing:
· A copy of the ticket showing the reservation number, flight details and times.
Yes, if the reservation is subject to change according to the airline’s policy.
You can submit a request through the application/website or contact us on the customer service number (0551557800) .
· It is not possible to change to another company.
Solution: Cancel the current reservation (if it is cancellable) and then make a new reservation.
· Airline cancellation fees + new booking fees apply.
Non-stop flight: directly from one airport to another.
· Direct flight: There may be a technical stop at another airport (less than an hour) and passengers remain on the plane.
· Connecting flight: The aircraft is changed at a stopover, which may be with another company or in a different terminal.
The status changes to “Canceled”.
You will receive a cancellation message via email or SMS.
· Check your spam box.
Yes, from the app or website via the cancel button.
You will receive the refund policy via email.
· Some tickets are non-refundable.
· Cancellations are often allowed up to 24 hours prior to departure with a cancellation fee.
You can contact customer service at (0551557800) .
· It is preferable to leave at least four hours between flights. The time depends on the size of the airport and the airline.
If you miss your flight due to a delay from the airline, the airline is responsible for providing an alternative flight or accommodation depending on the circumstances.
Yes, you can book from any city in the world via the app, website, or customer service (0551557800) .
· A travel card issued after completing travel procedures to enter the plane, containing the passenger’s information, flight, and seat number.
· It can be issued electronically via the airline's website.
· It can be issued at the airport 3 hours before the flight.
Contact us via WhatsApp (0551557800)
Or email ([email protected]) to provide you with the tax invoice.
· Passport: Valid for at least 6 months.
· Visa: Check the visa requirements in advance according to your nationality and destination country.
Transit visa: Some countries require it even if you do not leave the airport.
· Vaccinations: such as the yellow fever vaccine (mandatory for some South American and African countries 10 days before travel).
· Online check-in: For some countries, 3 days prior to arrival.
Yes, just enter the arrival city, number of nights, number of rooms, and members in each room with children’s ages in detail.
Yes, breakfast and taxes are included as shown on the booking confirmation page and room type.
Yes, it includes all taxes and fees shown on the booking invoices.
Yes, through filter options after entering the destination, hotel, airport, and travel dates.
· Via the website or application:
o Cards (Visa – MasterCard – Mada – Apple Pay).
Payment in cash in Saudi Riyals from the office.
· No, the service is not available. Full payment is required to complete the reservation.
Yes, additional fees may apply (not included in the booking price).
· It is preferable to contact the hotel in advance.
Double: One large bed (suitable for couples).
Twin: Two separate beds (suitable for friends).
Room details, size and services are available in the room description upon booking.
Yes, provided directly by the hotel.
If unavailable, contact the hotel management to file a complaint.
· All details are written under the name of the room or suite.
You can contact us to confirm the details.
· Varies by hotel:
o Double bed + single bed.
o Double bed + sofa bed.
o 2 single beds + sofa bed.
o 3 single beds.
· It is preferable to specify the bed type when booking.
· Enter your request in the special requests box when booking.
The request is sent to the hotel, and its acceptance depends on availability.
If it is not displayed when booking, it means that the hotel prohibits smoking in the rooms.
· Designated smoking areas may be available.
Call or WhatsApp (0551557800) .
Your request will be processed and modified as soon as possible.
· Non-cancellable reservations are often not modifiable.
You will find it in your booking confirmation email and entry voucher.
· Via the hotel website link in the booking confirmation message.
Yes, but may be required:
o Original card upon arrival at the hotel.
o Or authorization from the cardholder.
· Between 2:00 PM and 6:00 PM according to hotel policy.
In case of late arrival, it is preferable to contact the hotel and provide them with the arrival time.
· 12:00 PM or as arranged with the hotel.
· No, some facilities use electronic codes for entry instead of reception.
· Check check-in policies before booking.
· It is preferable to provide the name of the reservation holder as well upon arrival.
After booking, you will receive a confirmation message via email.
· The hotel confirmation number will be sent to you no later than 24 hours before arrival.
· From the application or website via the cancel button.
Or via WhatsApp (0551557800) .
Free cancellation before the specified date (according to hotel policy).
· Written approval from the hotel is required.
· Cancellation fees of up to the full amount may apply.
If the hotel refuses a refund, the reservation cannot be reconfirmed.
· Choose the service according to the city, airport, and hotel, then complete the data and payment.
After confirming the reservation, the customer service team will contact you (0551557800) to confirm the details and send the driver’s information.
· Changes can be made 24 hours before the service time by contacting customer service (0551557800) .
Yesim chip: Free and works in all countries of the world
https://yesim.onelink.me/F4hw/mc1plnmn
Airalo SIM card: Free and works worldwide. Get a $3 discount using the code AHMED31547 when you register:
· Through the website or application, choose the tour and pay the amount in the appropriate manner.
After booking, you will be contacted to coordinate services (transportation, tour guidance, tickets, meals).
Yes, 24 hours before the tour time by contacting us at (0551557800) .
Contact customer service (0551557800) and specify the type of visa and the required countries.
You will be provided with the required documents and cost.
· Apply online and upload your documents (passport copy, driver’s license, personal photo).
After paying the fees, you can specify the pickup or shipping location (with additional fees outside Taif).
Only one discount code can be used per reservation or order (subject to the code terms).
The following cases include: canceling the service, changing the date, changing the vehicle type, adding luggage, changing the number of passengers or the name.
· The basic fee is calculated according to the company providing the service + 10% commission for the rich experience services.
· All additional services are non-refundable.
Comments